Question
In the later part of April I ordered a desk, from an online supplier, paying with Barclaycard. Early in May I was advised that they were unable to deliver as it had been damaged in transit, and further supplies would not be available for some weeks.
They offered to refund the money, £128.08, and I accepted. However, in spite of my subsequent reminders, no credit has yet shown on my account.
How do you recommend I proceed, and is there an organisation that deals with this type of problem on the Internet?Answer
The good news is that because you paid by credit card and the purchase was a single item over £100 then Barclaycard should refund the money to your account.
Under section 75 of the 1974 Consumer Credit Act the credit card company is equally liable with the retailer for your purchase (even if only part of the purchase price was made on your card), provided it’s between £100 - £30,000 with a minimum £100 per item.
If you call Barclaycard and explain the situation they should resolve the matter, although they may require you to first complete a claim form.
If Barclaycard declines your claim, which seems unlikely, then submit a complaint to the Financial Ombudsman Service who will review the decision.
Good luck, but I doubt you’ll need it – this should be a simple claim.
In the later part of April I ordered a desk, from an online supplier, paying with Barclaycard. Early in May I was advised that they were unable to deliver as it had been damaged in transit, and further supplies would not be available for some weeks.
They offered to refund the money, £128.08, and I accepted. However, in spite of my subsequent reminders, no credit has yet shown on my account.
How do you recommend I proceed, and is there an organisation that deals with this type of problem on the Internet?Answer
The good news is that because you paid by credit card and the purchase was a single item over £100 then Barclaycard should refund the money to your account.
Under section 75 of the 1974 Consumer Credit Act the credit card company is equally liable with the retailer for your purchase (even if only part of the purchase price was made on your card), provided it’s between £100 - £30,000 with a minimum £100 per item.
If you call Barclaycard and explain the situation they should resolve the matter, although they may require you to first complete a claim form.
If Barclaycard declines your claim, which seems unlikely, then submit a complaint to the Financial Ombudsman Service who will review the decision.
Good luck, but I doubt you’ll need it – this should be a simple claim.
Read this Q and A at http://www.candidmoney.com/questions/question212.aspx
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